Supervision In The Hospitality Industry: Applied Human Resources
- Publish Date: 2006-03-03
- Binding: Hardcover
- Author: Jack E. Miller;John R. Walker;Karen E. Drummond
This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.