Veterinary Receptionist: Essential Skills for Client Care, 1e
- Publish Date: 2001-04-09
- Binding: Paperback
- Author: John R. Corsan NCA NDA;Adrian R. Mackay BSC(Hons) DipM MCIM PCertM MCMI MBA
A practical guide to good client care and professional standards, this book will certainly become an indispensable 'bible' for every veterinary receptionist.
* The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients
* Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice'
* Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness