A Guide to Help Desk Technology, Tools and Techniques
Course Technology

A Guide to Help Desk Technology, Tools and Techniques

  • Publish Date: 2000-03-03
  • Binding: Paperback
  • Author: Dione McBride

Regular price $15.64 Sale price $48.76

Attention: For textbook, access codes and supplements are not guaranteed with used items.

This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.


More from this collection

Customer Reviews