A Guide to Help Desk Technology, Tools and Techniques
- Publish Date: 2000-03-03
- Binding: Paperback
- Author: Dione McBride
This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.