A Guide to Customer Service Skills for the Help Desk Professional
Course Technology

A Guide to Customer Service Skills for the Help Desk Professional

  • Publish Date: 1999-11-16
  • Binding: Paperback
  • Author: Donna Knapp

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This book is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.


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