How to Be a Great Call Center Representative
- Publish Date: 2001-01-13
- Binding: Spiral-bound
- Author: Robert W. Lucas
This interactive course for the American Management Association (AMACOM) has been designed specifically to help you and other frontline employees involved in call center customer service and sales to recognize the scope of the job and to help develop skills necessary for customer satisfaction. The materials and information included can be used for self-study and individual development or in a more structured classroom setting where training is led by a facilitator or supervisor. At the end of the course, you can take a test and submit the results to AMACOM for grading and to receive a certificate of completion to document their success.
In this course, you will learn what technology-based customer service is all about --- a brief history, terminology, CSR competencies required, and skills necessary to be successful in dealing with a variety of customer and service situations. How to be a Great Call Center Representative gives you the tools you need to feel confident in handling customers and the foundation for future growth and advancement.