Talking with the Caller: Guidelines for Crisisline and Other Volunteer Counselors
Brand: SAGE Publications, Inc

Talking with the Caller: Guidelines for Crisisline and Other Volunteer Counselors

  • Publish Date: 1998-10-01
  • Binding: Hardcover
  • Author: n/e Cornell University Development Team;Suicide Prevention and Crisis Service of Tompkins County

Regular price $348.94 $254.70

Attention: For textbook, access codes and supplements are not guaranteed with used items.

This practical introduction to the art of interacting with crisis helpline callers will be essential to those who work, or intend to work, on a crisis line. The book is geared towards volunteers and others who initiate the crisis intervention process, when they need to accurately gauge the nature of the call and effectively engage the caller in problem-solving. The manual, in a loose-leaf binder, helps provide consistency in training on communication and listening skills. The text is designed to help telephone counselors provide an appropriate level of response and direction - but it is not written to help counselors detect underlying causes or otherwise engage in therapeutic encounters. The authors anticipate the possibility that the i


More from this collection

Customer Reviews