Emotional Labor and Crisis Response: Working on the Razor's Edge
- Publish Date: 2011-09-15
- Binding: Hardcover
- Author: Sharon H. Mastracci;Mary E. Guy;Meredith A. Newman
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.